25-07-2017, 06:53 PM
1
internet ordering items
last week I ordered a item and been waiting for it to be delivered. Paid by paypal to a well established company.Every other time and paying through Paypal the seller gets my home address where to send. That is with every other company.
This company obviously don't have a clue how to access this even though they advertise buying/paying by this method.
So emailed them and also via their online site form, and they said they never saw where to send it ( never checked the paypal order form) but I did put my addy on their own web page
If these companies do not know how to use online payment methods they should not advertise it
Needles to say another customer who wont be using them again
26-07-2017, 12:50 PM
5
Re: internet ordering items
Originally Posted by realspeed
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last week I ordered a item and been waiting for it to be delivered. Paid by paypal to a well established company.
Your order is with the company and thus at the time of collecting your order details they should have prompted you for a delivery address and a billing address. Neither of these are anything to do with PayPal.
Did you not provide delivery and billing addresses as part of the order BEFORE it even got to the payment element of the process? If not, there is clearly something wrong there.
26-07-2017, 12:54 PM
6
Re: internet ordering items
The seller can get all that from PayPal. That's part of the joy of using them you don't need to give an address each time just the email address of your PayPal account.Also if anything goes wrong PayPal will go after the company for you. It's much more than a simple payment system.
When we bought a clothing rail from a company and they sent the wrong item, PayPal refunded our money before telling the company that was happening, that got them moving and our item arrived within two days.
26-07-2017, 01:14 PM
7
Re: internet ordering items
Originally Posted by Julie1962
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The seller can get all that from PayPal. That's part of the joy of using them you don't need to give an address each time just the email address of your PayPal account. Also if anything goes wrong PayPal will go after the company for you. It's much more than a simple payment system.
When we bought a clothing rail from a company and they sent the wrong item, PayPal refunded our money before telling the company that was happening, that got them moving and our item arrived within two days.
Yes Julie.
Paypal provides the details, there should be no problem.
When Zac and Derek where here, a minimum of 40 parcels a day sent out, all with Paypal providing delivery details.
26-07-2017, 01:27 PM
8
Re: internet ordering items
I hate to say it but I agree with Realist this time.PayPal is part of Ebay so if ordering on Ebay all your details are known, unless you opt for an alternative delivery address.
But you can use PayPal in lots of outlets these days, the same as paying by debit or credit card, you wouldn't expect your bank to provide the seller with your home address......data protection and all that.
Anything I have ever bought online wont allow the sale to progress without enough details.........required fields and all that.
26-07-2017, 01:33 PM
9
Re: internet ordering items
But the idea of PayPal was to make shopping on line safer, they only deal with safe shops and you don't have to send your details on line they deal with all that for you.I've rarely given anyone except PayPal my details. They I trust keep them safe. And they will help if a deal goes wrong as I said earlier.
26-07-2017, 01:45 PM
10
Re: internet ordering items
I buy a lot of things online and frequently pay by Paypal.In some instances my address is not required by the seller once I have indicated I wish to pay by Paypal.
Paypal is an independent company. It was originally purchased by ebay but split away from ebay some years ago. I remember getting an email notification of this.
https://www.cnet.com/uk/news/now-ind...ly-50-billion/
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