Re: Couple devastated after vet accidentally gives their puppy lethal injection instead o
I know I am resurrecting this thread from last November which Clumsy posted originally, but I was reading my dog magazine last night and came across a report about a young Collie pup who died at the vet's.
As I read on, bits of the tale became familiar and after checking back on the animal threads here, I realised it was the same puppy that Clumsy had said about previously.
So here is a little more to this sad tale.
The distressed owner phoned her husband at work after the awful news.
I will quote the husband's own words here:
"As soon as I got home, we went to collect Molly, yet no vet was present to meet us and explain what happened.
"We were told by the receptionist that the vet had gone hom for the day. The receptionist tried to explain what happened. She confirmed that before she left, the vet also called the practice owner - and their insurers.
"Now while I understand that she was upset at what she had done , she had time to call her boss and her insurance and complete a report, but didn't have the decency to wait and meet us." (
totally agree with this).
To compound their horror, they found Molly was stil lying on the table, covered in faeces !!!
"The receptionist said she would get the practice owner to call us as soon as he returned. 3 hours later I still hadn't heard from him, so I called him".
3 days later, Wayne (the pups owner) felt moved to write his very reasonable letter. It said:
"We would like a full written report, detailing a written account of what exactly happened to Molly and why her life was ended so abruptly.
We would also like a meeting to discuss what happened, and a full apology.
"Lastly, but, least important under the circumstances, we would like compensation for our financial loss due to paid-for service not received, with no reasonable care and skill as should be expected."
End of quote.
I thought that was an excellent letter and Molly's Dad was quite right.
The outcome was, the owners found out exactly what happened in the end.
Little Molly had a bad reactio to her puppy vaccs and was ill enough to be taken in and put on a drip.
As 'often' happens, the drip got clogged.
The vet reached into a cupboard for a vial of solution they'd usually give to get the drip flowing again. But sadly, someone had stored very dangerous drugs in the same cabinet - drugs that should routinely be kept locked away!
Poor Molly had received a deadly dose of potassium chloride.
The Maguires eventually received a letter of apologyu from Molly's vet. It was dated 30th September. Molly had died on 4th August!! The letter had come via the insurers - the Veterinary Defence Society.
They were offered £150 for the purchase price of Molly but only part of ther expenses.
Mr. Maguire refused the their offer as it did not cover all their costs. He told them he woudl go to the press and share all the correspondence with them, so other pet owners would see how the practice had failed.
The trouble is, legally speaking, dogs are still regarded as 'property', so 'justice' means tha tthe owners will be entitled to compensation only for the value of their 'property.'
The Maguires have been recommended to approach complaining to a new mediation scheme 'Veterinary Client Mediation Service', who can get owners an apology and a refund or corrective treatment plus a goodwill payment. This scheme is volunatary but the veterinary surgeon must also agree tot he VCMS's involvement.
I don't know if they will consider this or not.
Sorry this has been such a logn post, but it wouldn't have made sense if I'd made it any shorter.