Re: Primus1 in the hot seat.
Originally Posted by
Cedronella
->
haha Great answer
ok, how do you handle awkward customers?
Hi cedronella
I mostly deal with the laundry staff in nursing homes so I don't usually get involved with any awkwardness although it does happen if they get the managers involved, in that situation I usually
A agree with them and ask them to ring the office
B, say nothing if they turn nasty and ask them to ring the office or
C if I can resolve the situation I will do , most customers know its not usually the engineers fault, so whilst having a moan will ring our office with any complaints