21-10-2017, 07:19 PM
33
Re: Want a receipt from Morrisons? You better ask for one!
Hey folks.My intention is to hand the below to the Morrisons Supermarket Manager tomorrow morning.
The letter speaks for itself.
But does anyone have any wording that might make it better?
Cheers
Manager
Dear Sir.
I went into your store yesterday morning just to purchase The Daily Mail and The Daily Express.
I also wanted £50 cash back.
I collected the newspapers and presented them at the front of store pay area were cigarettes and lottery etc etc etc are sold.
I waited for my receipt following entering my debit card into details into your machine.
I was given my £50 cash back, however your till person did not offer me a till receipt, so I asked him for one.
He said that I could have one, but then he showed me a till roll.
He said that the store was trying to save on till paper, as they go through so much.
I said to him that he should at least be offering customers a till receipt if a customer was using a credit or debit card, particularly with 'cash back'.
I said to him that 'I was not satisfied with either him or his attitude'.
He was then in the action of giving me my till receipt and he said:
'You can always go shop elsewhere"!
At that point I left the till area without saying anymore.
It was only that I was in a bit of a rush to get back home that I did not ask to talk to the store manager there and then.
But to tell you the truth, I have been fuming over the incident ever since!
I should say that around 3/4 weeks ago at those particular tills, I again had to ask for a till receipt because I had not been handed one automatically.
Again I had requested cash back which makes it particularly important to obtain and keep any receipt.
The Lady till person answered that the store does not give till receipts out automatically, but that a customer could have one if they requested one.
So I did and I was given a till receipt.
But at least I wasn't insulted that time!
However.
You are the Manager and I wish to know what your policy is on till receipts.
At a pinch I can possibly understand the reason for not automatically giving a till receipt.
However, surely the customer should automatically be asked if they would like one.
It is my intention to E. Mail Morrisons CEO about this unfortunate incident, and I welcome your thoughts in respect of this matter.
Best regards
Kenny Thain
Morrisons
21-10-2017, 07:29 PM
34
Re: Want a receipt from Morrisons? You better ask for one!
Boozie, catch the number 12 bus and go to Rhyl Morrisons. I have always been given a receipt there. It must be the policy of the Colwyn Bay store to not give receipts. I have to say the store assistant was being rude telling you to shop elsewhere, perhaps he didn't like your attitude
21-10-2017, 07:58 PM
36
Re: Want a receipt from Morrisons? You better ask for one!
Originally Posted by Leia
->
Boozie, catch the number 12 bus and go to Rhyl Morrisons. I have always been given a receipt there. It must be the policy of the Colwyn Bay store to not give receipts. I have to say the store assistant was being rude telling you to shop elsewhere, perhaps he didn't like your attitude
Blimey Luv, I am certainly not going to take a ruddy 45 minute bus journey to Rhyl when my local Morrisons is only a 10 minute walk away.
No!
I will sort this out so they at least offer everyone a till receipt, instead of just not asking.
Regarding your final in bold comment.
21-10-2017, 08:04 PM
37
Re: Want a receipt from Morrisons? You better ask for one!
Originally Posted by Boozercruiser
->
Hi Leia.Blimey Luv, I am certainly not going to take a ruddy 45 minute bus journey to Rhyl when my local Morrisons is only a 10 minute walk away.
No!
I will sort this out so they at least offer everyone a till receipt, instead of just not asking.
Regarding your final in bold comment.
21-10-2017, 08:16 PM
38
Re: Want a receipt from Morrisons? You better ask for one!
Originally Posted by Leia
->
Having worked in retail, none of my staff would have told a customer to shop elsewhere...unless they were kicking off of course
I was as polite as I could have been, and I didn't swear or nothing like that.
Like I am going to say in my letter tomorrow, this is the second time this has happened to me.
Except the ignorant words back to me that is.
21-10-2017, 08:24 PM
40
Re: Want a receipt from Morrisons? You better ask for one!
Originally Posted by Leia
->
Tell you what, I'll go in the Bay View Morrissons and test it out for you......like a mystery shopper
Just make sure that the tills you go to are the front of store selling lottery/cigarets/sweets and numerous other stuff.
I have seen smokers in particular spending lots of cash on their vile habit, and not be offered a receipt.
Mystery Shopper?
You go for it girl!
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