payment cockup

We booked a cruise with P and O for our next one while onboard ship. paid a deposit to hold the booking until we make full payment.

Just had a email saying their clearing bank have double charged the booking fee to our bank account. so first rang the cruise line who suggested we contact our bank but according to them our deposit still stands
Rang out bank and they said after checking that the money paid to P and O clearing bank had been rejected and P and O had not been paid.

Got back to P and O cruise line and was definately reassured the deposit had been paid and accepted.

What a mess and how to upset customers. We have until March next year to pay the full amount and told that our booking was safe, but leaves us in doubt.
We are supposed to have further information later.

This is genuine as we rang P and O about it
-----------------------------------------------------------------------the email


P&O Cruises
Important information


We have been made aware of an issue with a number of historic card payments made in relation to cruise bookings on P&O Cruises. We have been informed by the third party payment processor that you are affected and we would like to apologise sincerely for any inconvenience caused.

As a result of an error made by the payment processor they have incorrectly debited a transaction against your account. The payment processor has now posted a refund to your account. The majority of banks and card providers should already be aware of this matter, however processing may take up to seven bank working days depending on your bank. We will be in touch again next week with further details as to how you can reclaim any charges you may have incurred.

We are able to confirm that this was not a result of a security breach and that no personal information has been compromised.

If you have any questions or concerns regarding this matter, we recommend in the first instance you contact your bank who has been made aware of this situation. If they are not able to resolve the matter, we recommend that your bank contacts ************on this number*******. This information is also shown on our website at www.pocruises.com.

We would like to apologise again for any inconvenience caused.
Kind regards