Re: An apology
Stephan
I feel your pain
I can't begin to tell you the comedy of errors that took place when Magnet and Southern fitted my new kitchen about 15 years ago
here are a few..
..setting fire to the kitchen wall with a blow torch
..huge holes gouged out to put in wiring and not plastered over (because they would be hidden by cupboards and tiles apparently)
..electrical plugs put on the wrong way around, some didn't work and one was situated directly underneath the loose fitting washing machine waste water pipe,
..gaps left between cupboards,
..no seal around the sink in the sink unit so it leaked.
.. filthy habits like throwing cigarette ends everywhere and covering my loo in diarrhea ...
In the end I ordered the fitters to get out of my house and summoned the manager . The cheeky devils came back to get their tools without telling me and just walked into my house through the back door .
Someone was sent to finish the main jobs and I got a small refund but many of the errors were never put right. The fitters had been extremely rude and uncooperative (a father and son one of whom spoke only in grunts) and I couldn't face any more workmen in my house.
Some time after the installation I tracked down a strange smell to the waste pipe in the kitchen sink .The vertical waste pipe was 2 inches too short and so there was a gap of 2 inches between it and the junction with the horizontal waste pipe so some of the water went on the floor under the sink unit .
I hope you get any problems sorted quickly and to your satisfaction