Cobblers

All internet providers will make all manner of excuses for the times when they clearly KNOW that their service is impacted. This ensures they don't get people claiming for compensation for having no or poor service.

In reality, most providers are hanging off BT infrastructure at some point over which they have no control. When things go wrong the ISP will blame BT and vice versa and the customer is left in the middle.

Every internet consumer should arm themselves with at least 2 routers of different makes/models.

You can walk into Maplins tomorrow and pick up a really good router for £30-£40.

What this does is give you the ability, when the ISP claims there's nothing wrong with the service, to plug in that 2nd router and see that the LEDs don't light up, thereby confirming there is no signal coming through on your line.
It's a slam dunk situation.

Never just rely on the router that the ISP provdes. They are invariably crap, last about 1-2 years max before packing in and tend not to have a good wireless signal. If you like to sit out on the back garden for example you may find that the ISP router isn't quite powerful enough whereas the Maplin router will have no problem at all.

IME, TT is one of the worst ISPs - connectivity reliability is poor and connections frequently broken - their service response quality is dreadful - I advise my TT clients just to wait for the connection to return and recommend that they switch to Plusnet - sadly, most prefer to stay with TT (better the devil they know).

The UK's best and worst broadband providers:

https://www.lovemoney.com/news/12418...dband-provider

TalkTalk customers' wi-fi passwords have been stolen following a malware attack that blocked their internet access last week, an expert has warned.

The researcher said other details had also been taken that would let attackers pinpoint where the equipment was being used, making more targeted hacks possible.

TalkTalk has given more details of the cyber-attack on its website, saying nearly 157,000 of its customers' personal details were accessed.

More than 15,600 bank account numbers and sort codes were stolen, the company said.