23-06-2016, 09:57 AM
1
Scottish Power Compensation
I received a letter from Scottish Power yesterday informing me that they were paying me £73 as compensation for poor customer service whilst they upgraded their billing system.I think compensation is being paid out up to £150 per customer.
A nice little surprise but l suppose it's nothing to what these companies make out of us!
23-06-2016, 10:50 AM
4
Re: Scottish Power Compensation
Myrtle and Gabi, This just came out of the blue! I hadn't made a complaint. Until the end of last year, l had paid my bill quarterly then l changed to D/D monthly payments.This is from an article about it from the Daily Telegraph....
About 100,000 ScottishPower customers are in line for £150 compensation payments after the energy supplier was fined £18m by regulator Ofgem for poor service.
Ofgem said it had levied the penalty - the third biggest it has ever imposed on an energy company - because ScottishPower had failed to treat customers fairly due to problems with call handling, complaints resolution and billing.
Millions of customers were left facing long call waiting times and late bills as the company struggled to bring in a new IT system, resulting in more than 1m complaints between June 2013 and December 2015.
Up to £15m of the penalty is to be paid to vulnerable ScottishPower customers that were affected by the poor service, with the remainder going to charity.
It is understood that about 100,000 customers could be in line for the compensation payments, worth up to £150 each.
(I must be classed as 'vulnerable' !!)
well being "vulnerable" has certainly paid off this time... enjoy your windfall 
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