07-03-2016, 03:08 PM
11
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Twink55
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I think it has got worse since they were hacked, but their servers have always been sub standard. I get pleasure from complaining about bad service, but seeing as I get free broadband from them ( a method they used to get phone customers to accept their broadband service) I can't complain too much.
I am not keen, it was such a hassle switching to Talktalk when we did that.
Who do you chose, they all seem the same!I've thought of another question for you, will ask on your thread.
07-03-2016, 05:19 PM
12
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Artangel
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Please Give Me A Sedative, I Need It!
08-03-2016, 06:50 PM
13
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Meg
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Art 
I don't telephone these companies unless there is no other choice, I can't cope with the time wasting automated responses 
I prefer to email them instead.
Originally Posted by tarantula
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Same here.
08-03-2016, 07:05 PM
14
Re: Please Give Me A Sedative, I Need It!
Welcome to our new customer service line your call is important to us so please choose from the following menu.To wait please press 1
To wait more please press 2
and so on until
For valium please press 5
Several minutes later--------you have chosen valium. Please ring your nearest surgery and wait for the menu.
08-03-2016, 07:17 PM
15
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Older git
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Welcome to our new customer service line your call is important to us so please choose from the following menu.To wait please press 1
To wait more please press 2
and so on until
For valium please press 5
Several minutes later--------you have chosen valium. Please ring your nearest surgery and wait for the menu.
08-03-2016, 07:20 PM
16
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Artangel
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I also wanted them to clarify whether calls to 0345 numbers were included in my free 'unlimited' calls plan.
I share your frustration with these company call centres, they are a work of the devil !
Here's a useful site that explains call charges for all the various "special" phone prefixes. Hope it is useful.
http://www.area-codes.org.uk/0345-numbers.php
08-03-2016, 07:25 PM
17
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Older git
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Welcome to our new customer service line your call is important to us so please choose from the following menu.To wait please press 1
To wait more please press 2
and so on until
For valium please press 5
Several minutes later--------you have chosen valium. Please ring your nearest surgery and wait for the menu.
That is funny but the subject isn't!!! I absolutely dread having to call customer service as more often than not I end up in tears. When I eventually get through (to a foreign call centre) I explain I wear two hearing aids and ask if they would speak louder and a little slower, this request is totally ignored. I struggle to hear and also understand them. Most times I have had to call them I have been kept on the phone for at least one and half hours by which time I am tearing my hair out. There have been several times I have tearfully told them I would call back the day after. It is so stressful!!! Talktalk told me they do not use Indian call centres?.....they lied. When will they sort this problem?
08-03-2016, 07:32 PM
18
Re: Please Give Me A Sedative, I Need It!
Originally Posted by Older git
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Welcome to our new customer service line your call is important to us ...
08-03-2016, 08:22 PM
20
Re: Please Give Me A Sedative, I Need It!
What amuses me is that, after I have gone through the rigmarole of listening to a list of options and pressing various buttons, I hear the inevitable recorded message telling me that they are experiencing "an unusually high volume of calls".I hear that message almost EVERY time I call, regardless of the time of day, and from almost EVERY organisation I call.
I'd really like to know what time of day I should call to ensure they are NOT experiencing "an unusually high volume of calls". Perhaps around 2am?
Oh, hang on; they're not open at that time. Still, I suppose that must be when, logically, they are not experiencing "an unusually high volume of calls".
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