Originally Posted by
swimfeeders
->
Hi
All professional bodies have a tendency to close ranks and protect their own, a simple fact of life.
If you are dealing with the NHS, then my advice is simple.
Do not complain to PALS.
Patient Advice and Liaison Service
Better known as the Patient Avoidance of Litigation Service.
Go straight for the jugular, a formal complaint and do not back down.
I was horrendously treated by my Local NHS, I made a complaint.
I was put through to PALS.
Quite simply they did everything to avoid any action being taken, including, falsifying the facts.
Not a good idea with an Enforcement Officer, I had taken photos.
I have recently had to reason to make another complaint.
I made it a Formal Complaint.
Again, I was contacted by PALS.
I explained that I had I put in a Formal Complaint, this had not been responded to within the timescale so I was now going to put in a second Formal Complaint because my original one had not been responded to within the published time scale.
I was told in no uncertain terms that nothing would happen until I had been through PALS, as this was NHS Trust Policy.
I responded that this wrong, completely against Guidelines and that I was recording the call.
The response was cynical and brutal, it is not allowed in evidence to record a call without prior notification.
The arrogant idiot was then somewhat surprised when I informed him that when I made the original contact I had stated that that call and all subsequent calls would be recorded, which they had been and that this call was not only recorded but would be admissible.
My Local NHS trust is a nightmare, they have sacked a whistleblower, , they have ignored complaints about a number of deaths of Mothers and Children in Maternity and our now under investigation by Jeremy Hunt.
That investigation has already shown that they knew about the problems years earlier, had ignored the problems, had not carried out any of the original recommendations had had lied about receiving them.
I wish you luck, you will have to be persistent.