27-02-2014, 02:40 AM
11
Re: Call Centres.
Originally Posted by Alan Cooke
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I'm sure that you've all had experience of those call centres which keep telling you to "Hold on as your call is important to us " while they are raking in your money from the cost of your call. Well today I had reason to call Russell Hobbs call centre on an 0845 number :- the call was answered immediately by a person who knew what I was talking about and agree to send the replacement parts I was after at no cost to me. What a pleasant change !!!
I always leave my mobile number (so I can go out if I wish) and they invariably call back within the call waiting time.
As I say I have never had a problem when they call they are always polite and helpful.
27-02-2014, 09:18 AM
12
Re: Call Centres.
Originally Posted by Mups
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I think you mean "Say no to 0870" Jazzi. I use that quite a bit too, its good isn't it.I have tried 5 times today to ring my house insurance company, and added together I have been left on hold for around 35 mins and still never got to speak to anyone!!. So sod 'em! All I kept getting was a recorded message saying "because the floods they were experiencing a very high volume of calls" etc etc.
Well get some extra staff in to deal with it then.
Used it, very good, not all numbers are available, but it does save a few bob
27-02-2014, 11:30 AM
13
Re: Call Centres.
Originally Posted by orangutan
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Yes, when I was in UK I found 'saynoto870' invaluable. Alas, there is no equivalent here.
Some explanation needed here because I don't understand why it is such an issue
Don't you have the equivalent of a 1300 (or 13xxxx) numbers or 1800 free call numbers?
Eg if I want to find out why my water was cut off today
If you're calling from NSW, call 13 20 92
If you're calling from interstate, call 1300 143 734
The call would be the cost of a local call ie a fixed fee of between 15c to 30c depending on your provider and plan
27-02-2014, 11:59 AM
15
Re: Call Centres.
Originally Posted by Bruce
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What on earth is an 870 number and why is there a web site dedicated to alternatives?Some explanation needed here because I don't understand why it is such an issue
Don't you have the equivalent of a 1300 (or 13xxxx) numbers or 1800 free call numbers?
Eg if I want to find out why my water was cut off today
If you're calling from NSW, call 13 20 92
If you're calling from interstate, call 1300 143 734
The call would be the cost of a local call ie a fixed fee of between 15c to 30c depending on your provider and plan
So there is a website that offers alternative cheaper or even Freephone numbers.
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