Re: Bad start...
Originally Posted by
carol
->
I see what you're saying Janet but I don't really know who she was. I've never seen her behind reception before - what if she IS the practice manager? I'd feel a bit of a fool!!
What if it’s a he? Please just call and calmly ask for their name, and ask to speak to them. Give a brief description of the woman in question, ask for their name, and say you were unhappy about their treatment of you. No need to raise a voice or be nasty, just state facts. If it IS the same person (but I can’t see that myself), simply ask if it really is the practice policy.
Or even ask to see them tomorrow when at the surgery again. And as the partners have a hold over the practice manager, you could always go over ‘her’ head and make an official complaint.
(I watch the daytime soap Doctors. Does give you a bit of an insight.)