Re: Virgin Media
Originally Posted by
JBR
->
Yes. Virgin is a rude word in our house!
I feel the same way about them. They are rude and arrogant.
They assume customers know how their systems should work even though the self service section of the customer account interface is rubbish. But they make you feel that you should have understood how to do whatever you have phoned them about yourself.
I guess they have taken over huge swathes of the market by providing what is in effect a monopoly service.
It's very difficult to cancel too. They have made it easier than it used to be but it's still hard work and they try to phone you with a sales pitch to stop the cancellation.