Re: Mystery Shoppers
A neighbour of mine was a Mystery Shopper a while ago....... she had to visit supermarkets and basically had a check list to go through to vet different aspects of the store, how polite and knowledgeable the staff were etc. Once she had to have a meal in the store's restaurant and comment on the quality of the meal.Re: Mystery Shoppers
I commissioned it for a while when at B&O to monitor the activities of our franchise outlets. It's a hard job and you don't often actually 'buy' it's more about reporting on the buying experience that a potential customer might have and in other cases on pricing levels in competitor's outlets.Re: Mystery Shoppers
I don't think Mystery Shoppers actually do much shopping. One of their primary role is to check the knowledge and operating procedures in establishments, such as making sure that those who deliver customer service are providing the service they should be according to that comapany's policies.
|