Request a returns label, that usually elicits a response...

Hi,

Sorry for the problem with your player.

Please leave the player switched on for 3-4 hours. Frequently we find that changes of temperature (such as moving from warehouse to courier van to customer houses etc) can cause slight condensation in CD & DVD players which often settles on the laser lens causing the player to not be able to read discs or have problems reading discs which then causes breaking up of audio or picture or not playing past a certain point on a disc and will cause the player to spin the disc to maximum speed - making the player much more noisy. Once switched on for 3-4 hours the internals of the player warm up fully, the condensation dissipates and the player then works 100% correctly from then on.

If not left on before being returned when the unit comes back to us and is tested after sitting on our testing benches for a few hours our testers can then sometimes find no fault with the player.

If you are still having problems then of course do please let me know and we will book in a return however in most cases the above resolves the issue.

Thanks very much.

Just received this reply about DVD player :-

This sounds bizarre, to be honest. Have you followed these instructions and found them to resolve it?