Bank Account Security...A Catch 22.
I have a LPA for my Mum so today I contact my Mum's bank as we have been locked out of Internet banking.
I explain that it wouldn't let me in and the form to release the lock didn't recognise her details.
"You are locked out because you entered incorrect details"
"No I didn't"
"You must have, sir"
"Ok, if you say so" "But how come it's not recognising her details when I try to reactivate it"?
"you must have entered the wrong details"
"No I flippin' haven't"
"We can send you a reactivation code"
"Yes please, can you send it to 074** ******"
"Sorry sir, no. We have to send it to a registered mobile on the account"
"She doesn't have that phone anymore as she can't move her arms to use it"
"Oh dear, I am sorry." "If you go into online banking you can change the number and then we can send you the reactivation code"
"but I cannot change the phone number without the re-activation code"
Jeeez..........I give up.