Join for free
Page 1 of 2 1 2 >
AnnieS's Avatar
AnnieS
Chatterbox
AnnieS is offline
United Kingdom
Joined: Jan 2017
Posts: 18,420
AnnieS is female  AnnieS has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 10:11 PM
1

Dunelm - disappointed and concerned

We drove quite a distance to go to Dunelm this afternoon for some blinds I had seen on their web page. So got home and deboxed.

I cannot believe what was inside and it's lucky I wanted to see how they looked when hung before we put the permanent fittings in the wall.

The blind when extended had the last four slats completely missing from the supporting strings. The very bottom one that is meant to hold the whole thing together was there, but there were four empty strings.

I am really disappointed because this is a British company. It's now another trek to return this and get a replacement. Is this what the future holds post-brexit?
ruthio
Chatterbox
ruthio is offline
Southern UK
Joined: Jul 2014
Posts: 11,732
ruthio is female  ruthio has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 10:24 PM
2

Re: Dunelm - disappointed and concerned

That really is bad and I'm really surprised...we have several stores relatively near to me and I've usually been very impressed with their curtains and blinds. We had some really long curtains made to measure and the rep came to the house twice to make sure all was good.

May I suggest you call the manager of the branch you went to and explain how disappointed and angry you are and offer to send photos of the damage. There's​ no way you should have to return to the store yourselves.
They should send a replacement out to you by courier straight away.

I would expect and settle for nothing less.
Mups's Avatar
Mups
Chatterbox
Mups is offline
Northamptonshire
Joined: Jun 2013
Posts: 46,083
Mups is female  Mups has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 10:25 PM
3

Re: Dunelm - disappointed and concerned

How annoying Annie. Now another trek back again.

Next time you'd best get them to open the box and check everything before you leave the shop.

We have a local Dunelm, and I must say I like shop and have never had any problems with them.
Perhaps you were just unlucky.
Morticia's Avatar
Morticia
Chatterbox
Morticia is offline
England
Joined: Aug 2009
Posts: 13,924
Morticia is female  Morticia has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 10:29 PM
4

Re: Dunelm - disappointed and concerned

It's damn annoying when you have return stuff and I don't think Brexit has got anything to do with it. The amount of stuff I've traipsed back with over the years is enough to make me cry.

On the otherhand I must admit .. stuff Made in China won out over stuff made in the UK for me this week.
The cheap vaping pen thingy I bought , Made in China, was about to be returned to the bargain shop sharpish because it didn't work.
Until me, Made in the UK ... after some disgruntled googling found out I hadn't switched it on.
Good news is I'm now blowing perfect vapour rings.

Best of luck with sorting out your refund or replacement Annie.
Mups's Avatar
Mups
Chatterbox
Mups is offline
Northamptonshire
Joined: Jun 2013
Posts: 46,083
Mups is female  Mups has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 10:45 PM
5

Re: Dunelm - disappointed and concerned

Ooh, I can see you now Mort.

ruthio
Chatterbox
ruthio is offline
Southern UK
Joined: Jul 2014
Posts: 11,732
ruthio is female  ruthio has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 10:52 PM
6

Re: Dunelm - disappointed and concerned

Originally Posted by Mups ->
Ooh, I can see you now Mort.

Morticia's Avatar
Morticia
Chatterbox
Morticia is offline
England
Joined: Aug 2009
Posts: 13,924
Morticia is female  Morticia has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 11:05 PM
7

Re: Dunelm - disappointed and concerned

The little USB battery charger that came with it turns me into a right little ripper
ruthio
Chatterbox
ruthio is offline
Southern UK
Joined: Jul 2014
Posts: 11,732
ruthio is female  ruthio has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 11:06 PM
8

Re: Dunelm - disappointed and concerned

Originally Posted by Morticia ->
The little USB battery charger that came with it turns me into a right little ripper
The mind does truly boggle
Mups's Avatar
Mups
Chatterbox
Mups is offline
Northamptonshire
Joined: Jun 2013
Posts: 46,083
Mups is female  Mups has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 11:14 PM
9

Re: Dunelm - disappointed and concerned

Originally Posted by ruthio ->
The mind does truly boggle

Boggle not ruthio, best not go there.
ruthio
Chatterbox
ruthio is offline
Southern UK
Joined: Jul 2014
Posts: 11,732
ruthio is female  ruthio has posted at least 25 times and has been a member for 3 months or more 
 
06-05-2017, 11:16 PM
10

Re: Dunelm - disappointed and concerned

Originally Posted by Mups ->
Boggle not ruthio, best not go there.
You're right there, better make a cuppa and go to bed wiv me book, safer than hanging around here
Look wot happened last time
 
Page 1 of 2 1 2 >

Thread Tools


© Copyright 2009, Over50sForum   Contact Us | Over 50s Forum! | Archive | Privacy Statement | Terms of Use | Top

Powered by vBulletin Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.