NHS Patient Access - Suspicious Emails
It may well be that the latest emails, regarding security, are genuine but, to me, the latest seems odd - it may not be a scam but a technical error so I thought I'd recount the details in order to ascertain whether other FMs have had similar experiences:
The first email said:
We recently received a request to delete your Patient Access account.
Please click the button below to confirm this request and delete your account.
If you did not make a request for your Patient Access account to be deleted then please contact support.
So I filled in the form to contact support to say that I HAD NOT requested to delete my Patient Access account
The next exchange of emails was:
Re: Patient Ticket from ***** ***** (me)
Patient Access Support
Thu, 19 Nov, 11:16 (6 days ago)
Hello, Thank you for getting in touch with our support team. A member of our support team will respond to your request as soon as possible.
Patient Access Support
Thu, 19 Nov, 15:36 (6 days ago)
Hello, As part of the new update on Patient Access, users who are trying to login who haven't supplied a mobile number and have had 3 unsuccessful attempts are now automatically sent a delete account email. We recommend that you accept this email and retrieve a new registration letter from your practice, as this will be the quickest method to get you back up and running with your Patient Access account.
If you have received a delete account email that you had not requested, this new update will be why. We would like to remind our users that mobile numbers are required for password resets and we highly recommend to add one upon re-registering to avoid going through re-registration.
Mollie
***** ****** @ Google
AttachmentsThu, 19 Nov, 16:02 (6 days ago)
My account already has a valid mobile phone number - see attached
***** ****** @ Google
Tue, 24 Nov, 12:59 (20 hours ago)
Any update please
I have now received an email Re: Patient Ticket from Simon PORTER* with initial contents for me:
* This is not me!
Just to confirm, have you added
info@patientaccess.com to your safe-senders using the instructions in my previous correspondence?
Sadly, if this is not done our emails can get filtered out by your email service even before they reach your spam or junk folders.
From once this step has been completed, let me know and I will re-trigger the email for you.
Thanks,
Mollie
Well, I haven't had "the instructions in my previous correspondence?" but "Mollie" has included it in the current email:
However, the instructions are for "Hotmail users"
The email then goes on to include emails from other email users with Patient Access replies to them regarding passwords, verification and "crossed" mail, which leads me to believe that it's a technical error but I've had nothing like it before .....