12-10-2016, 08:05 PM
12
Re: Nuisance Caller (Me)
If you got through to me the best way to stop the people I work for from ever contacting you again would be to firmly ask to be put on our DO NOT CALL list. Although many agents may bombard you with questions to deter you. When I hang up from that call I simply click the DO NOT CALL option and the computer moves your details to that list12-10-2016, 08:23 PM
13
Re: Nuisance Caller (Me)
Of course that's not the only way...If you're willing to have some fun you could try:
Pretending to be on TPS. I'd have no way of checking and despite screening they do slip through sometimes. Sound annoyed... more than usual.
Or
When they say "Hello, is that X?" say "No, this is X's carer and they're in no condition to talk to anyone". When I hang up one of the options is OVERAGE. It's normal use is for when the person sounded vulnerable, although it is also used if they sounded very physically frail.
12-10-2016, 08:29 PM
15
Re: Nuisance Caller (Me)
Originally Posted by susiejaeger
->
Hi Nuisance,I'm afraid if I get a nuisance call, I just tell them, i'm not interested and put the phone down.
12-10-2016, 08:55 PM
17
Re: Nuisance Caller (Me)
Originally Posted by Emjay
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I thought that it was now illegal for cold calling, is it?
Then comes the cruicial part, if the person was interested they say the team which handles the letters will give them a quick call back to 'make sure they get the correct offer'. At this point you may be consenting to future contact
12-10-2016, 09:30 PM
18
Re: Nuisance Caller (Me)
Hi NuisanceThis is a topic of significant interest to me. I have my own way of dealing with nuisance calls which is 100% effective, however I would be grateful if you would answer the following questions for me. I realise there are some thing you won't be able to answer not having been there long so I will keep the questions light.
1) What is the maximum number of rings you are told to wait for before you hang up and try another number?
2) You presumably have a database on a PC to log the results of each call. Can you tell me please, do you flag or otherwise categorise each telephone number according to who answered and how they answered?
If so can you tell me what the categories are?
For example do you tick a box to say that the number WAS answered or not answered? That the number was a viable number with a person at the other end or not? etc
3) How many times are you asked to ring back the same number if you didn't get an answer first time?
4) At what point is that number deemed useless or invalid and how is that logged?
5) Where does the list of phone numbers come from ? (guessing you won't know this)
6) Are you aware of your company passing (or selling) that same list on to other companies? Do you add value to the list by verifying which numbers are good/bad etc?
Cheers
12-10-2016, 10:14 PM
19
Re: Nuisance Caller (Me)
Originally Posted by Realist
->
Hi NuisanceThis is a topic of significant interest to me. I have my own way of dealing with nuisance calls which is 100% effective, however I would be grateful if you would answer the following questions for me. I realise there are some thing you won't be able to answer not having been there long so I will keep the questions light.
1) What is the maximum number of rings you are told to wait for before you hang up and try another number?
2) You presumably have a database on a PC to log the results of each call. Can you tell me please, do you flag or otherwise categorise each telephone number according to who answered and how they answered?
If so can you tell me what the categories are?
For example do you tick a box to say that the number WAS answered or not answered? That the number was a viable number with a person at the other end or not? etc
3) How many times are you asked to ring back the same number if you didn't get an answer first time?
4) At what point is that number deemed useless or invalid and how is that logged?
5) Where does the list of phone numbers come from ? (guessing you won't know this)
6) Are you aware of your company passing (or selling) that same list on to other companies? Do you add value to the list by verifying which numbers are good/bad etc?
Cheers
2. There are about twenty options to pick from when I hang up, although I've had no use for most of them. There are no boxes to tick, we can only choose one option per call. Off the top of my head I can name ANSWERING MACHINE (overwhealmingly the most common), NOT INTERESTED, BITE, BUSY, CALL BACK, TPS, DO NOT CALL, OVERAGE, NO ANSWER (the line was picked up but the answerer stayed silent), HUNG UP (either the answerer hung up without saying anything or the line disconnected) and WRONG DETAILS (can be a clerical error by the people who compiled the data or simply out of date. One person I spoke to said 'That person has been dead for 8 years and we still get calls for them'). I can't remember any more right now.
3. See 1
4. I don't know that.
5. The data is purchased en masse (I don't know where from). According to their recruiter, they spend hundreds of thousands of pounds buying it.
6. I have no idea if they're passing it to any other companies. As for wheather the options at the end of the call can add value to the list I'm afraid I don't know that either.
I hope this is of some help
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