12-10-2019, 03:03 PM
41
Re: PayPal
Originally Posted by The Artful Todger
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Assuming that you are a PayPal account holder then yes.You will then see (or be told) how to "open a case" and unless this is resolved you will get a refund after a couple of weeks.
Many thanks. I am certain the sender sent the item as looking at 'Track my order' it was down as 'In transit'
Lost in the post I expect as so many things are these days.
12-10-2019, 06:45 PM
43
Re: PayPal
Originally Posted by big ben
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Many thanks. I am certain the sender sent the item as looking at 'Track my order' it was down as 'In transit'Lost in the post I expect as so many things are these days.
12-10-2019, 07:38 PM
44
Re: PayPal
Originally Posted by Zuleika
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All sellers ought to have and be able to give proof of posting even if they don't use Royal Mail tracking .
12-10-2019, 10:14 PM
45
Re: PayPal
Originally Posted by big ben
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Many thanks. I am certain the sender sent the item as looking at 'Track my order' it was down as 'In transit'Lost in the post I expect as so many things are these days.
Does it give a tracking number? What does the courier's site show as what happened to the tracked package?
12-10-2019, 10:36 PM
46
Re: PayPal
Or as a last resort, write a letter to the company involved or the parent company basically saying that if the company does not resolve the issue and either a refund is given or the items you paid for are delivered you will proceed with the mater through the courts.You can use the small claims court to recover your money, it can be done online and if you win, you can recover the courts costs from the company.
13-10-2019, 02:25 AM
47
Re: PayPal
Originally Posted by Dodge
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Or as a last resort, write a letter to the company involved or the parent company basically saying that if the company does not resolve the issue and either a refund is given or the items you paid for are delivered you will proceed with the mater through the courts.You can use the small claims court to recover your money, it can be done online and if you win, you can recover the courts costs from the company.
The problem with taking actions to recover debt through the court system is that judgement being found in your favour can still be a long way from you getting any money.
14-10-2019, 11:45 AM
48
Re: PayPal
UPDATEYesterday Create and Craft gave me an email address for 'Magik Graphis' so I sent off a polite - but firm - email asking what had happened to my order and why I had no response from the contact form on their website.
Just had a very apologetic email from the owner. My order was posted out, 1st Class, on 30th September. They are going to send replacements today, and will check for bugs on their website. Watch this space!
14-10-2019, 01:22 PM
50
Re: PayPal
Originally Posted by Zuleika
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That's good news for you ST ,meanwhile that company will be lodging a claim with Royal Mail if what they say is true .
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