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28-04-2019, 01:09 PM
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When should you notify pet insurers?

Hi, just a general question about when to contact the pet insurers if you take your pet to the vet. Teddy was attacked a couple of weeks ago and went lame a few days ago. The vet felt the roughing up may have clicked his luxating patella on the non operated leg may have snapped out of place when he was jumped on. Subsequently he seemed ok and was walking normally until some friends took him on a longer walk just before Easter.

He's thankfully now recovering and his pen is back up in the living room to stop him jumping on armchairs and running around. He loves it in there because he gets spoiled. So it's just toileting on the leash in the garden for now and lots of rest and anti inflammatories from the vet.

But I was wondering whether I should let the insurers know what has happened?

When do others contact the insurance company? Only when you are making a claim or whenever your pet has an issue?
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28-04-2019, 01:18 PM
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Re: When should you notify pet insurers?

Wouldn't your terms and conditions tell you?

That's the first place I'd look.
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28-04-2019, 01:25 PM
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Re: When should you notify pet insurers?

When jack and Rosie had teeth removed,I filled out the claim form,the receptionist did the rest and posted,..so for me after the treatment/operation.

I hope your dog will be ok,Annie,..

PS,I'm insured with pet plan .
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28-04-2019, 01:43 PM
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Re: When should you notify pet insurers?

It wouldn't hurt to let them know so that they are aware of his injuries. That way if things get worse (Hopefully not) at least they know what it's about.

I hope Teddy recovers soon.
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28-04-2019, 01:53 PM
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Re: When should you notify pet insurers?

Originally Posted by AnnieS ->
Hi, just a general question about when to contact the pet insurers if you take your pet to the vet. Teddy was attacked a couple of weeks ago and went lame a few days ago. The vet felt the roughing up may have clicked his luxating patella on the non operated leg may have snapped out of place when he was jumped on. Subsequently he seemed ok and was walking normally until some friends took him on a longer walk just before Easter.

He's thankfully now recovering and his pen is back up in the living room to stop him jumping on armchairs and running around. He loves it in there because he gets spoiled. So it's just toileting on the leash in the garden for now and lots of rest and anti inflammatories from the vet.

But I was wondering whether I should let the insurers know what has happened?

When do others contact the insurance company? Only when you are making a claim or whenever your pet has an issue?
In our case, we signed it and our vet sent it in to Pet Plan.
I don't know if that helps.
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28-04-2019, 02:06 PM
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Re: When should you notify pet insurers?

I would let your insurer know about the incident. If you leave it until later they may say that the patella problem is a new one and nothing to do with the original injury. Let your vet know that you may have to claim, subject to what the vet has to do. Get your vet to support you with confirmation of dates/opinion etc., and then if you have to claim for treatment you should be in a strong position.
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28-04-2019, 02:56 PM
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Re: When should you notify pet insurers?

I would certainly contact your insurers. There are many cheaper pet insurers around who will make every effort to deny any claim for as long as they can get away with it. It's good to know sooner rather than later if yours are one of them. I think Pet Plan are one of the best. Many others are not.
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28-04-2019, 03:29 PM
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Re: When should you notify pet insurers?

When Coco was in a Vet. Hospital, the Receptionist did it all and we just paid the Excess money.
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28-04-2019, 04:46 PM
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Re: When should you notify pet insurers?

Thanks everyone. I don't think I will need to claim on this occasion and what I have paid is under £80, but I am just thinking that as it's on the record and as he has the luxating patella condition they may try to wriggle out of a claim if in future that leg becomes a problem.

I must say I haven't read the T&Cs as no idea where I have put the latest policy letter etc. But it's petplan so I am hoping those who had used them might know.

I think I will tell them anyway. I did mention that he has grade 1 luxation on that leg when he had the op on the other leg last year,

He is getting better thanks and he would love to run around the garden.
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28-04-2019, 05:12 PM
10

Re: When should you notify pet insurers?

Originally Posted by AnnieS ->
Thanks everyone. I don't think I will need to claim on this occasion and what I have paid is under £80, but I am just thinking that as it's on the record and as he has the luxating patella condition they may try to wriggle out of a claim if in future that leg becomes a problem.

I must say I haven't read the T&Cs as no idea where I have put the latest policy letter etc. But it's petplan so I am hoping those who had used them might know.

I think I will tell them anyway. I did mention that he has grade 1 luxation on that leg when he had the op on the other leg last year,

He is getting better thanks and he would love to run around the garden.
Petplan have been very good in our experience. Max, our big hairy beast, has problems with his calcium levels. Let them know. Contact them. They can probably identify you and your hound with a few simple checks.
 
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