Re: smart metres
Originally Posted by
Dextrous63
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Quite right. There is no need for any estimates if you're giving regular readings. Either they're playing silly buggers or there's something wrong with their system. Either way, they need to correct the situation.
True.
When I transferred to British Gas, not long ago, I supplied my meter readings when requested, only to find they had used their own 'estimates'.
This led my by querying their action and not receiving a quick response, so I used the 'cooling off period' to reverse my change of supplier.
This also was ignored, so I initiated a formal complaint making use of the very helpful Resolver service (google it!).
Over the past few weeks, I have been in regular communication with British Gas (via this service) regarding my complaint and demanding an explanation for their poor service.
They have now agreed that I may cancel their contract, and agreed that I shall not be charged the £60 early exit fee on the grounds that the problem arose through their own shortcomings.
Obviously, I shall not use British Gas again for obvious reasons: they offered a competitive rate, but their customer service stinks!