16-10-2010, 05:19 PM
11
Re: Poor Service?
Originally Posted by Manxman
->
The main cable is damaged, re-pull required
This is all governed by the number crunchers who have deemed that holding stock wastes money. In the 'good old days' at least one drum of the required cable would be held in stock and if that was not enough the manufacturer would almost certainly have some in stock, so the 're-pull' could be initiated within days at worst.
Of course the 'call centres' that they have are located in India or somewhere and the operatives don't know anything (and often don't much care either) Nobody, I repeat nobody will tell you the real problem.
IIRC in Suffolk in 2003 a sub station transformer set light to itself
and the power company didn't have any in stock so they had to go to the manufacturer who also only 'made to order' so about six villages were without power for a week, and again IIRC about two were without power for six weeks.Manxman, you must realise that we live in 2010, no one gives a sh1t for the end user, schools educate our kids to not give a sh1t and the media are only interesed if the story will increasse their viewing / listening figures ergo they don't give a sh1t either.
And we talk about a 'caring society'
| Thread Tools | |
|
|
