01-02-2019, 02:17 PM
1
What a lovely surprise
I have just had the strangest thing happen.I was in the shower, when my post lady came, and left an long oblong box in my porch, like a flower delivery box.
As we often do, instead of just opening it, I stood there trying to remember if I'd ordered something, and who it might be from. Had I got a secret admirer?
(Why do we do guessing with parcels and letters? Why don't we just open them and see?)
When I did open it, it was a really beautiful big bouquet of flowers with a card saying -
"Thank you for a lovely call the other day. I have sent you some lovely flowers because after the bother you have had you deserve them."
And it was signed by a lady from my Nationwide home insurance company. I was flabbergasted.
I had phoned them a week or so back, to enquire about some changes to my policy, and we had got talking.
I discovered my bank had changed their previous insurance company due to so many complaints, which made me tell her about the years of stress I had trying to get the previous company to pay up for a subsidence claim I had. (Some of the older members might remember this saga).
For some reason we seemed to get on very easily, and I remember thinking afterwards, what a nice lady she was, nothing like the usual sales people.
We even ended up chatting about our dogs!
Anyway, the call came to an end, and that was that.
Then these flowers arrived just now!
I am still amazed!
What a kind gesture and a lovely way to apologise for the nightmare time I had for so long, and it wasn't even her company at fault, it was the awful previous people.Aren't I a lucky girl.
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