best internet provider

what internet provider do you use, and what do you think is the best, I use plusnet and recently it seems to be down quite a lot

Re: best internet provider

Exetel for me and very happy with it. I get a fixed IP address and VOIP both of which you often have to pay extra for.

Re: best internet provider

Hi Paula Some internet providers are owned by BT and 'piggy back' off them eg Plusnet and EE .

I am with EE, the speed is dreadful here because of where I live out in the countryside but that would be the same with any provider unless I pay an exorbitant fee to small company for fibre (£40 a month and still a line to pay for if I want a house phone) . At least if I am having a problem they are quick to run a test and try to sort it out.

Maybe do a speed test and see what is on offer in your area...

https://www.which.co.uk/reviews/broa...internet-speed

Re: best internet provider

Up until 2015 I was with Virgin Media, and foolishly I also had my email address with them. I didn't experience any problems with Virgin other that a ridiculously slow internet speed.

I then received an email from them telling me that I would have to leave Virgin because they only wanted customers who had the high speed fibre and not the copper cables that I had.
Unless I had any objections I would be automatically switched to 'Talk Talk' ....No bloody way!

I changed to BT and set up a Google email account just in case my new provider (BT) went pear shaped again....I then had to notify everyone in my extensive email directory (half a dozen at least) that my email address had been snatched away from me and here was my new one....Changing it at the bank was the worst....They don't trust anyone!

A chap representing BT came and fitted the new Infinity modem and I can't believe the speed! Over the last five years I haven't had a spot of bother, and I can even receive the internet down the yard in the summer house.... How could BT have increased the speed so much (it's faster than me) still using the old copper cables....

At £52 per month, that covers line rental, free landline calls to other landlines and mobiles. Probably a bit steep I know....but the service is brill...

Re: best internet provider

Which Magazine Top 3:

Zen Internet 84%
Utility Warehouse 70%
Plusnet 65%

I am with Zen .....

Re: best internet provider

I've been with Plusnet fibre for just over a month now for the same reason as you. My Virgin fibre kept dropping, especially for some reason, when it rained heavily but they never investigated the problem. I'm also saving myself £23 a month.

Service has been okay so far and I get an average 36mbs

Re: best internet provider

I'm also with Zen. I recently updated to fibre broadband,with very little increase in price. They also gave me free of charge a new router Fritz, with no postage charge. I also have my landline phone with them, which is slightly cheaper than BT. I'd certainly check them out.

Re: best internet provider

I think it's a question best asked locally.

I'm signed up to https://nextdoor.co.uk .... you can communicate with people in nearby streets for something like this, or further afield ....

Virgin is a no go option around here.

Re: best internet provider

I am with Virgin Media, and have been for at least 20 years.
We had all sorts of connection problems throughout 2015 and 2016, which should have sent messages to me, but I persevered.

It was then much better for a few years until July of this year when, again, for a period of ten days we (and other subscribers locally) experienced an ongoing 'intermittent' loss of signal. The fact that, although it was a protracted problem, as it was intermittent and not continuous, customers were not entitled to any refunds of payments.
There have been continual occasional outages since then.

I have written to VM to complain about their service three times since July and have yet to receive a single reply. I think that demonstrates their poor customer service record.

I, too, some time ago decided to open a Gmail account as I wanted something reliable for my emails. I still have a VM email account, but rarely look at it as I have learnt not to rely on that company.

I should like to move from VM to a different company for my internet supply but, unfortunately, there are no other fibre suppliers operating in my area.

I presently receive a fast 100 Mb connection, though I don't need such a speed. I'd have to change to a non-fibre supplier offering 10 Mb, although I'm sure I'd receive a superior service from them.

Unfortunately, we need enough capacity and speed to connect three security cameras, a Hive heating control system, a VOIP telephone, a TV Fire Stick, two laptops and two smartphones, although not all are used at the same time. For that reason, I'm not sure whether the normal 10 Mb would be sufficient. Neither am I able to find out whether it would cope, other than by transferring and hoping for the best!

I am, therefore, still with VM and living with the occasional outage which, thankfully, seems to be becoming less frequent. Nevertheless I could never recommend VM to a prospective new customer for the reasons I have given.

However, given half a chance, I'd be off straight away to an alternative fibre supplier if and when one should extend into this area.

Re: best internet provider

I am with Talk Talk which is pretty good when all is going well but if you get a problem, you end up making long calls to India. Their customer service operators are very polite but sometimes difficult to understand and if you go 'off script' you have had it. I was without internet for almost five weeks and knew exactly what the problem was (with BT) but had to go through the whole rigmarole of the script before arriving at what I knew.

Can I recommend Talk Talk? Undecided really but then I reckon they are all a pile of poo when it comes down to it.