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realspeed
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realspeed is offline
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18-09-2018, 05:11 PM
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British gas (they must be joking)

We were due ti have our boiler serviced under their home care plan 3 days ago but heard nothing. Today booked for a service Which can't be done now until November.

So lodged a complaint Just got this reply

You’ll receive a copy of our Complaints Policy in the post within the next 7 days; in the meantime an online version of this can also be accessed here Our Complaints Policy. We’ll try to handle your complaint quickly but if it’s a complex issue we may need to take some time to ensure we’ve covered everything. We’ll be in touch as soon as we have an update and aim to take no longer than 8 weeks to resolve your complaint.

To resolve a complain takes even longer than getting an engineer out to do the service.

Someone please tell me they are not employing morons at British Gas
tarantula
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18-09-2018, 05:20 PM
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Re: British gas (they must be joking)

British Gas is our energy provider, but we use a local chap to service our boiler each September, he does an excellent job.
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fender
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18-09-2018, 06:52 PM
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Re: British gas (they must be joking)

Originally Posted by tarantula ->
British Gas is our energy provider, but we use a local chap to service our boiler each September, he does an excellent job.
Which is generally the best way to go. Use a trusted local for servicing.
Dextrous63
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18-09-2018, 09:17 PM
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Re: British gas (they must be joking)

Originally Posted by fender ->
Which is generally the best way to go. Use a trusted local for servicing.
Hmmm The one thing that a service contract through Homeserve or BG does is to include all parts.
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fender
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18-09-2018, 09:34 PM
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Re: British gas (they must be joking)

Originally Posted by Dextrous63 ->
Hmmm The one thing that a service contract through Homeserve or BG does is to include all parts.
Fair comment, but my boiler is now 10 years old and all its ever needed was a water temp sensor @ £12.........
Dextrous63
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18-09-2018, 09:36 PM
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Re: British gas (they must be joking)

Originally Posted by fender ->
Fair comment, but my boiler is now 10 years old and all its ever needed was a water temp sensor @ £12.........
Fair enough
 

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