Do you pay gas and electric by direct debit?
I am furious with N Power because last year they tried to Increase my monthly payment, even though I was in credit by around £200. I called them and said I would not make the increased payment, because I was well aware that charging people more than they should is designed to boost their coffers. They admitted they were wrong, apologized and reduced the payments to the amount I had been paying .
I told them that I knew they were ripping people off and said they should make sure they don't do it again!
This morning I received the new payment, that was expected, and noticed an increase of £ 42 per month, so I worked out what my expected usage would be, and how much I would be paying to them and, including this years credit of £130, my bill next year would be £667 in credit...... so I phoned again.
I have a good tariff with them, but I am not going to let them have the benefit of taking money that I do not owe to them. A complaint has been reported to their feedback section and I have told them that if this happens again I will move to another supplier. I also mentioned there could only be 2 reasons for this to happen.... 1) their staff are unable to work out the correct figure or
2) they are trying to rip off customers by using their money to invest in N Powers accounts.
I believe it is reason 2, as they try this with all D/D customers... so the amount could be millions!
Please check your account with them and make sure they are not trying the same with you, if you pay by direct debit