Re: Hats Off To Royal Mail...
Royal Mail can be good at times like the OP's example but - let's all be quite honest here - due to changing needs the RM delivery service is nothing but a shadow of what it used to be.
Instead of upping their game in the face of both competition and changing needs the delivery service they provide has worsened and yet prices have increased, so that other than with the sending of a letter there are usually better alternatives available and with tracking that works too unlike RM's which is very unreliable.
A First Class letter went up by 9p as the year clicked over, meaning these are now 85p!
That is from the 70p they used to cost until March last year.
Surely that's only going to encourage more people to use email?
Personally if I'm sending anything larger or weightier than a letter I already use another service; with price rises like those I'm very unlikely to use RM's service more.
Here I was going to post some of my poor experiences with Royal Mail recently, but I'm pretty sure I'm not alone and I've probably written quite enough already.
So I will just finish by saying that Royal Mail's place in modern society becomes more tenuous with every passing year.