Bit of Luck

As we are trying to move to a smaller home my wife wants to replace some of our things and we went to Currys this morning because they were offering a kettle and a 4-slice toaster that she likes for £34.99 each.

When we got there we explained what we wanted and were told they were out of stock.

We asked the sales person if she could find out if more are on order and whether we could order them and collect when they arrived and she went away to ask "the Manager".

She came back 3 minutes later and said "No"
No what? I asked.
No we can't do that she said!

We just told them that we'd go elsewhere and see if a rival wanted our custom and she just shrugged!

We went to Argos and bought them there, expecting to pay £39.99 each as we'd checked before.

Oh no they said. They're on special pre-Black Friday @ £29.99 each - so we bought them on the spot.

Stuff Currys!!

I've a good mind to email them now!! stevmk2

Re: Bit of Luck

The last time we went to Currys, the staff just stood around chatting. Nobody seemed interested in serving us, so we walked out.

Stuff Currys !!

Re: Bit of Luck

Box shifters - no product knowledge or sales training. Greeted with, "Alright mate?". Replied, "I am just fine, and may I ask, how are you? Oh, I and I am not your mate!"

Re: Bit of Luck

Yep!

That's Customer Service in the new millennium.

There are some good ones but the bad ones outweigh them ten to one.

Giving good Customer Service is so very easy too! stevmk2

Re: Bit of Luck

Well done, it makes your day when something good like that happens Happy Toasting.

Re: Bit of Luck

Lol ... good for you Steve and Mrs Steve.

Whenever I've been into Curry's and asked for a bit of technical info (microwaves/ovens etc) the salesperson would read me what it said on the label !

FanTASTIC lol .. lol .. lol

I do my research online now before I venture out to give the product a poke

Re: Bit of Luck

I bought a Roku for my telly from Currys and the handset has stopped working, their response phone the company we cant help. Guess I wont be shopping there again

Re: Bit of Luck

A while back I got lambasted by one member from here for slagging Currys off because their son worked there.

They could do no wrong apparently

Re: Bit of Luck

Oh yes Jimmy! I remember that! I went there to look for a new laptop but got no help choosing from the staff who were more interested in selling certain makes without being able to answer my questions

Re: Bit of Luck

A few years ago I was staying with a friend and we went into Currys in Stevenage. I was looking for telephones, at the time I thought it would be cheaper to buy one in UK and bring it back, there were not too many electrical retailers here at the time. Found a couple that looked as if they were what I wanted, then we couldn't find any staff, eventually found a young man and asked him a few questions about the phones I was interested in, and was there any on display so that I could see them. No, there were none on display and no he couldn't open a box to show me, he then told me that customers should do their research into things before going into the shops to buy them and he walked off ! I went, with my friend, to the cash desk and asked to see the manager, the manager came, a woman, she told me that I shouldn't expect sales staff to have technical knowledge of the products they were selling, I told her that she obviously needed to send her sales staff on customer relations training courses and we left. No I most definitely would not consider buying anything from Currys ever again.