24-09-2014, 04:45 PM
1
Beware Booking.com
Just in case anyone uses any of the online booking sites, a little tale.I 'booked' a room for this Saturday night through Booking.com. No money paid, and I received a confirmation from them. As I had requested early check-in they contacted the owner and then emailed me with a further confirmation along with an attached note from the owner (in Spanish) saying 'minimum three night stay and full until 04 October'. Booking.com failed to notice this little detail and sent a further confirmation to me. I have since cancelled the 'booking' and made my own booking elsewhere.
If I didn't read things properly and have a bit of common sense I may have turned up somewhere only to find that I had no bed for the night.
Travellers beware...
24-09-2014, 05:03 PM
3
Re: Beware Booking.com
It must have been a language break down ,i booked last year with Booking .com, and had excellent communication with the owner of the BB inIOM ,i had direct email with them after telling them i needed to be ground floor ,they reserved me a room with very little stairs.
24-09-2014, 05:38 PM
4
Re: Beware Booking.com
Originally Posted by Eliza
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It must have been a language break down ,i booked last year with Booking .com, and had excellent communication with the owner of the BB inIOM ,i had direct email with them after telling them i needed to be ground floor ,they reserved me a room with very little stairs.
Shoddy performance and typical of some of these new web sites, just because the technology is there doesn't mean you have to forget all about customer service........oops forgot we are talking about a UK web site sorry.
24-09-2014, 06:19 PM
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Re: Beware Booking.com
Originally Posted by Losos
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That's not an excuse Eliza, if you operate a web site and you claim to be able to book hotels abroad then you dam well should be able to speak the lingo, it's not as if Spanish is an unheard of language.Shoddy performance and typical of some of these new web sites, just because the technology is there doesn't mean you have to forget all about customer service........oops forgot we are talking about a UK web site sorry.
I've sent them an email and wait to see if they respond.
I am also aware of a couple of incidents involving other hotel booking websites where customers have been scammed, only finding out when they arrive at their hotel and find they have no booking despite having paid up front. I generally avoid these sites.
Oh, and on the bright side I've had an email confirmation from the place I finally booked with useful information, reassuringly.
24-09-2014, 07:42 PM
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Re: Beware Booking.com
I had the same type of problem with another on line booking company " Last minute.com" some years ago. We booked via them for the lake district and turned up at the hotel a few days later and the booking had not been forwarded on to the hotel. The hotel were kind enough to upgrade us as we showed them the booking we made and they honoured it.
25-09-2014, 07:00 AM
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Re: Beware Booking.com
Originally Posted by Eliza
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I booked last year with Booking .com, and had excellent communication with the owner of the BB inIOM ,i had direct email with them after telling them i needed to be ground floor ,they reserved me a room with very little stairs.
25-09-2014, 02:44 PM
8
Re: Beware Booking.com
Interesting development just now. In response to my carefully worded email I have just had a phone call from Booking.com to apologise and ask for a copy of my new booking receipt as they MAY refund some of the extra cost. No promises made, but I'll hold back on slagging them off for now...I'm hoping to effectively have dinner on them on Saturday night.
25-09-2014, 03:34 PM
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Re: Beware Booking.com
Originally Posted by orangutan
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..I'm hoping to effectively have dinner on them on Saturday night.
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