Re: TALK TALK breaking news
I don't have an account with TalkTalk, but it seems to me that they have failed to keep their part of the contract with their customers, and should allow them to cancel/leave without any penalty
Even if the fine print says they are not legally required to do so, IMO they should certainly not enforce any penalties from a moral point of view
Trying to hang on to customers and making them suffer even more would, in my view, destroy any credibility they have left
Most large companies have contingency plans and rehearsed procedures for incidents, problems, and disasters, but this seems to have taken TT by surprise; images of headless chickens start appearing
For a large IT company to be surprised by hacking, and not to be able to answer basic questions is just pathetic
This post was prompted by the fact that yesterday I received some junk mail from TT telling me how wonderful they are, which in these circumstances just makes them look damn silly
You'd have thought that one of the first things they'd have done would be to cancel or suspend this sort of advertising & publicity asap