05-04-2019, 09:29 AM
11
Re: If you found a piece of glass in your soup...
Originally Posted by Artangel
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ruthio, Just to say, l would have followed this up to head office via a phone call or email. I would ask if they were aware of the matter and had it been looked into.If it happened to you, it could happen to someone else, a child even, who could choke.
Besides, it should never have occurred, especially a reputable company like Marks and Spencer.
I agree with this post!.
05-04-2019, 09:34 AM
12
Re: If you found a piece of glass in your soup...
We found a piece of what looked like a dirty piece of sponge in our delivered pizza,..I took it to the council,food and safety officer visited me,showed him what was in it,..he then made a visit to the take away,obviously did his investigation,it turned out to come from the bag they deliver the pizza in,..they just got a warning I believe,..I have never been there since,fancy not cleaning out the bags properly,or even at all,come to mention it!..Yuck!.
05-04-2019, 10:29 AM
16
Re: If you found a piece of glass in your soup...
Should have taken a photo if your phone can do so, then retained the contaminant and advised the manageress what had taken place. Immediately thereafter contacted the local council or food standards agency, contacted a lawyer, and investigated possibility of making a claim.When in doubt - sue.
05-04-2019, 11:05 AM
19
Re: If you found a piece of glass in your soup...
Ruthio, Many years ago I bought a bar of Cadbury's Dairy Milk and when unwrapped, found it white with mold, even though it was well within the date. I wrote to their Head Office and about two weeks later I received a huge box of every assortment of Cadbury's chocolate bars and a letter of apology.I very much doubt they would do the same nowadays.
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