My lease extension fiasco
Bear with, bear with.
Emailed my HA so hoping for a reply today, asking for progress, who I would hear from next etc. Yes, got a reply, stating they had instructed their solicitors (W) on 20 December, and they would proceed with it all. It was suggested I contact my own (C), which I did.
Got two separate messages from C, in one they attached a copy letter from W, dated 21 December, about the instructions, and asking for their fee of £1,000 to proceed.
In another, C reminded me 'please note we have yet to receive the signed client care form, and the monies, to proceed.'
At this I got quite cross! So I tried phoning C, had to leave a voice mail, and emailed them, asking why had they assumed I knew what to do, before they'd told me? Hey, I'm new to this! I don't know how it works: you tell ME!
There has been an un-necessary delay now. Yes Christmas got in the way a bit, but there have been plenty of working days since, when they could have just emailed and said, they'd got the letter from W, here's what we do next.
Had I not emailed the HA, who knows how long the silence would have gone on for? Keep checking emails: nothing. No phone call either.
W reminded C in their letter that there is only a 4 month period in which to complete this, otherwise I am liable to pay for a revaluation. In yer dreams!!
I'd already pointed this out to C, so they'd better pull their finger out, else there'll be trouble.