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Mags
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South West UK
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21-09-2017, 11:16 PM
11

Re: "Hello! Thank you for visiting. Let me know if I can Help"

I don't like the assistants who continue to follow you around the store even if you say your are "just looking". I feel like walking out the store there and then
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AnnieS
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United Kingdom
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21-09-2017, 11:39 PM
12

Re: "Hello! Thank you for visiting. Let me know if I can Help"

Originally Posted by Rhian ->
It's all part of the customer feedback (no such thing as a negative one apparently. .only ones to help us "improve")/self assesment/development plan mindset..
If i get asked to fill in a customer experience questionnaire online again I may just reach my virtual hand in to the master board and wring it's microchip neck
That's a good point, because it just made me realise they might have thought it was a mystery shopper. Mystery shoppers are often deliberately unfriendly so giving staff the cold shoulder will just encourage them to give you more attention!
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North Wales
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21-09-2017, 11:40 PM
13

Re: "Hello! Thank you for visiting. Let me know if I can Help"

Originally Posted by AnnieS ->
That's a good point, because it just made me realise they might have thought it was a mystery shopper. Mystery shoppers are often deliberately unfriendly so giving staff the cold shoulder will just encourage them to give you more attention!
Oooh yes good point Anne!
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East Anglia, UK
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21-09-2017, 11:46 PM
14

Re: "Hello! Thank you for visiting. Let me know if I can Help"

I say I'm just browsing, make sure I pick up a basket and am usually left to wander around at my leisure.
Boozercruiser
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22-09-2017, 09:49 AM
15

Re: "Hello! Thank you for visiting. Let me know if I can Help"

Originally Posted by Cinderella ->
I say I'm just browsing, make sure I pick up a basket and am usually left to wander around at my leisure.
I find that works as well Cinderella.
What bothers me more is the lousy MUZAC most stores play now.
Particularly B and Q and Debenhams and our local Morrisons, as sometimes I can't hear myself think!
We choose to shop in either Lidle or Aldi which are quite nearby.
They don't play any MUZAC and one can just get on with a bit of quiet shopping without the distraction.
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22-09-2017, 12:11 PM
16

Re: "Hello! Thank you for visiting. Let me know if I can Help"

They were doing that ages ago in Disney stores, greeting people at the door as they walked in, it must be an American thing.
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longfellow
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Penthouse in Essex overlooking the Thames.
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22-09-2017, 04:15 PM
17

Re: "Hello! Thank you for visiting. Let me know if I can Help"

In my past experiences with Currys/Dixons BQ and Homebase.
I believe these stores could learn alot from this approach because everytime I would look around for information or a querie I could never find a single assistant to help me..
I guess I really should have phoned first and asked when their dinner and tea breaks were..
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Tedc
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Berkshire, UK
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22-09-2017, 04:27 PM
18

Re: "Hello! Thank you for visiting. Let me know if I can Help"

"Thank youu for reading my Post.

If you need any assistance, I'll be standing over there.........................!

P.S. My Shoplifting Days must now be numbered!

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22-09-2017, 05:24 PM
19

Re: "Hello! Thank you for visiting. Let me know if I can Help"

Originally Posted by longfellow ->
In my past experiences with Currys/Dixons BQ and Homebase.
I believe these stores could learn alot from this approach because everytime I would look around for information or a querie I could never find a single assistant to help me..
I guess I really should have phoned first and asked when their dinner and tea breaks were..

Its nigh on impossible to find an assistant in Homebase.
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longfellow
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Penthouse in Essex overlooking the Thames.
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22-09-2017, 05:40 PM
20

Re: "Hello! Thank you for visiting. Let me know if I can Help"

Originally Posted by Muddy ->
Its nigh on impossible to find an assistant in Homebase.
Yep 2 Homebases have closed down in my area one in Pitsea and one in Vange a mile and a half away.
I wonder why.?
 
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