Since COVID it seems everywhere you call when you get a recorded message. Somewhere in that message it's going to say "If this is an actual emergency hang up and dial 911." Now first of all if it was an actual emergency (like having a heart attack) of course the number I call is going to be my bank. Any reasonable adult would, "what!" Who in their right mind dials a 10 digit number to be put on hold while having a heart attack. I mean you get this message from most businesses like Social Security. The other thing is "actual emergency", so there's a number for fake emergencies? What is it 119?
I think this was done for those same people who need a warning label on bleach "not for internal use!" I don't know about those abroad, but I was born here and sometimes I find America confusing. What even funnier, is that this message comes sometimes after a 5 min run down of push this for that. 5 min into the call I'm dead and it tells me "if this is an actual emergency please hang up and dial 911." I mean really you could have led with that!!

Hi Danny, just noticed you are in Denver, Co, I have family in Denver and Colorado Springs, I visited a couple of times and I have to say how lucky you are to live in such a beautiful part of the world. Not seen you around before so let me say welcome"

Since COVID it seems everywhere you call when you get a recorded message. Somewhere in that message it's going to say "If this is an actual emergency hang up and dial 911." Now first of all if it was an actual emergency (like having a heart attack) of course the number I call is going to be my bank. Any reasonable adult would, "what!" Who in their right mind dials a 10 digit number to be put on hold while having a heart attack. I mean you get this message from most businesses like Social Security. The other thing is "actual emergency", so there's a number for fake emergencies? What is it 119?
I think this was done for those same people who need a warning label on bleach "not for internal use!" I don't know about those abroad, but I was born here and sometimes I find America confusing. What even funnier, is that this message comes sometimes after a 5 min run down of push this for that. 5 min into the call I'm dead and it tells me "if this is an actual emergency please hang up and dial 911." I mean really you could have led with that!!

Similar here Danny. I rang 101 for a non-life threatening emergency and after listening to all the options I was told they were too busy to answer my call.

By the way I agree, the phones these days are infuriating, press this, press that, I want to speak to a flipping human not a robot *grrrowl* It drives me mad, no wonder I've hardly any mane left

<RELEVANT PERSONAL DETAILS>
_____________________
Dear Sir/Madam.

I did not purchase your speed boost package priced at £42.00 per month.

If you increase my monthly charge from £24.00 per month, then I will find another provider.

I have not received any notifications from you. I was completely unaware that the price would increase.

Please note that I notified you months ago about my change of email address, but you have ignored this and continued to send emails to my old address.

On 05-07-2021, I tried to phone you. Your menu system took about 10 minutes to connect me to a human being, then a foreign callcentre boy answered. This person continued to stall the conversation. The remaining credit of £4.50 on my mobile phone was used up on your 0345 number. This will be deducted from what I owe you.

So, I tried my best to cancel my broadband service with you on 05-07-2021, but you made it practically impossible. Therefore I had no alternative but to send you this notice via physical postal mail with proof of delivery. This will also be deducted from what I owe you.

This letter was sent at 13:00 on 07-07-2021. I will wait until 13:00 on 11-07-2021 for a telephone response from you. If you do not respond by this time, then I will go ahead and cancel this service and find another provider.

I REPEAT: This service will be cancelled on 11-07-2021 unless you maintain the current service at £24.00 per month.

If I cancel this service, then I will calculate the amount I owe you based on £24 per month. That is:

( ( 24 * 12 ) / 365) * n

where n is the number of days for which I haven't paid.

Kind regards,

David

Seriously?

Can you imagine how jammed their system must be though, when you think about it, especially since covid turned up.

In an emergency I would dial 999, even then you still have to go through their system.

I’ve always been lucky, the ambulance arrived straight away...