Re: optician visit
We used to be with Npower until we moved and now with another supplier. They totally messed this up with someone else but I got £25 in compensation for the cost of a phone call.
What really really annoyed me intensely was thinking
if I worked away from home for several months at a time and my wife got this, think of the distress it would cause.
Whoever made this mistake I feel should be sacked straight away and let them suffer job loss. No ifs buts or because, instant dismissal without question.
On top of that how thoughtless chasing money from executors of a deceased persons estate. Surely they can't be that hard up trying to extract money under such times as these.
This Eve Oliver if that is a real name should also be sacked for authorising such a letter to be posted without checking first