I feel the same way about them. They are rude and arrogant.

They assume customers know how their systems should work even though the self service section of the customer account interface is rubbish. But they make you feel that you should have understood how to do whatever you have phoned them about yourself.

I guess they have taken over huge swathes of the market by providing what is in effect a monopoly service.

It's very difficult to cancel too. They have made it easier than it used to be but it's still hard work and they try to phone you with a sales pitch to stop the cancellation.

I saw that, but no, they're limiting their free storage to 15Gb, I believe.
I'm nowhere near that.
They also stated that they'd give plenty of warning to customers to purchase additional storage.

I have been with them since Christmas and there have been no problems at all. One enquiry I had with a scammer trying to overthrow my line in favour of theirs, was dealt with efficiently & quickly by a Yorkshire man, and all was well. However, I must balance this with a neighbours experience of BT, who has had problems switching over and they mucked it up a bit because she wanted to keep her old telephone number and they gave her a new one. She had to do without everything for an additional two weeks while they sorted out a new contract for her, but all is well with her now.

Does that affect hotmail? I seem to have a hotmail account that is somehow linked to gmail....

BT always seem to leave people without internet for weeks when they first set up the account.

All these companies are a rip off. They insist on a very expensive phone line rental which nobody needs.

It usually takes about 2 weeks anyway? With the last three companies I was with, that's what it took.....Plusnet (do NOT recommend), EE, very good but slow speeds, excellent customer service, and BT.