Re: New Windows 10 HP Laptop
You probably have nothing to lose to argue with them a bit, insist it was not damaged when you returned it and if they don't give a bit, ask them to prove you delivered it with damage. If you had, Curry's should have noticed and said something presumably?Re: New Windows 10 HP Laptop
Re: New Windows 10 HP Laptop
Re: New Windows 10 HP Laptop
Re: New Windows 10 HP Laptop
HP ….IMO I would never ever again have another PC from these people they have a terrible record for customer service, when I complained about their service they replied < take us to court> this is after my PC went back to them 8 times in its first year...Re: New Windows 10 HP Laptop
Apologies for late response. Update to this thread is that I've looked at the Service Summary and Service Docket given to me when I returned the laptop to Curry's and it's condition is described as "good/used". The answerphone message definitely said "damage" to the case but until I go back to Curry's I have no idea if it's damage or they've found someone has unscrewed something - if it's the latter I'll be having a few sharp words with the service shop who told me they had definitely not unscrewed it! They are the only possible people who could have done that.......... some great ideas re Trading Standards and an investigating company........ but at the end of the day I may as well put my energy into resolving the problem rather than screaming and shouting about it............as unless there are positive signs of actual damage to the computer, which weren't there when Curry's took it back for repair............I think all parties involved will deny involvement! I'm now looking for someone with the knowhow (and NOT Team KNOWHOW)to provide me with a new hard drive and fit it........Re: New Windows 10 HP Laptop
FURTHER UPDATE - phone call from Curry's to say the laptop has now been received by them. The damage is apparently a hairline fracture on the side (so small it would not have been noticed by staff when sent in for repair!!!!...... and which is deemed to be responsible for damaging the hard drive!!
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