Re: Airport Experience
Hi Guys,
This information is all fantastic, I get the general consensus that the airport experience is a negative one, with lots of you having to walk quite far to get to the right place and the airport staff being next to no help, infact unless.
Along with the prices and the system of security I can tell you all feel that they are money grabbers, making you throw things away only to be allowed to buy the same things 20meters down the line.
I have put my findings into 4 categories:
Fatigue - Having to walk long distance and the need to sit down at certain points.
Whats everyones thoughts on carrying and moving luggage about?
Wayfindings - Very difficult to navigate the airport due to the lack of and very confusing signage.
Do any of you have any devices or help too assist in this?
Rudeness/ Unpleasantness - The airport staff are poorly informed and give the opinion that they don't care and really don't.
This has probably changed across the years due to the increasing number of air travellers so it has become more of a profitable thing than a personal service.
Technology - Struggle with some of the modern technology, if there working.
I assume that not all of you will struggle with technology?
I am looking at the airport environment specifically, and the difficulties that OAP as a profile may struggle with, not really the aeroplane, I do however understand there are serious problems with the aeroplane itself.
Once again thank you for all your responses they are most helpful, I am a product designer looking to improve the journey for the ageing traveller and looking for the best insights to create the most viable and useful product assisting OAP's with there journey.