Re: Energy Switching
Originally Posted by Lindyloo
Bit of an update on this:
When Look After my Bills informed me that they had switched me - within 50 days of termination so as not to incur a penalty charge - they sent an email informing me of the new supplier and tariffs and also said: "You are in complete control of this switch. You can cancel up to 14 days from 21/07/2021. Just let us know if you'd like to do that... but if you stay with us, you'll never be ripped off again!"
I responded and told them of the cheaper tariff I've found - with AVRO energy and got this response:
Unfortunately we aren't able to switch you to a specific tariff, our system is largely automated and there is no capacity for us to switch a customer to a specific supplier and/or tariff.
I'm astonished............and have now received a request for a review!!!
I must say I'm surprised! I thought that 'Look After My Bills' was a good option, though I have never used them.
I've changed my mind now! I'll continue to use Martin's Money Tips Cheap Energy Club as I have done for years. It's perfectly free, BTW.
I prefer to be in control of my decisions. CEC provides what they have found to be the best options regarding price (and can also factor in other preferences if requested), but the final decision to whom to move is left to the customer.
Incidentally, I have just moved to Outfox the Market which is a company little heard of, but was the most competitive. Should such a company fail, your power is not cut off(!); you are simply moved to another supplier. You still have the choice of moving elsewhere, I believe.