25-10-2015, 11:58 PM
21
Re: TALK TALK breaking news
Originally Posted by toyboyroy
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You must be on the same contract as me Honey, I have no problem with their service really, (a few connection problems now and again, I`m on Fibre but thinking on going back to conventional system).My account is still untouched as yet.
Roy
26-10-2015, 12:03 AM
22
Re: TALK TALK breaking news
Originally Posted by seacroft
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Regards cancelling your contract early and exit fees being due, according to advice which I heard on the radio because TT have not protected customers data correctly they are in breach of contract.Therefore the customer has to be allowed to leave early without penalty if they wish.
26-10-2015, 10:26 AM
24
Re: TALK TALK breaking news
I don't have an account with TalkTalk, but it seems to me that they have failed to keep their part of the contract with their customers, and should allow them to cancel/leave without any penaltyEven if the fine print says they are not legally required to do so, IMO they should certainly not enforce any penalties from a moral point of view
Trying to hang on to customers and making them suffer even more would, in my view, destroy any credibility they have left
Most large companies have contingency plans and rehearsed procedures for incidents, problems, and disasters, but this seems to have taken TT by surprise; images of headless chickens start appearing
For a large IT company to be surprised by hacking, and not to be able to answer basic questions is just pathetic
This post was prompted by the fact that yesterday I received some junk mail from TT telling me how wonderful they are, which in these circumstances just makes them look damn silly
You'd have thought that one of the first things they'd have done would be to cancel or suspend this sort of advertising & publicity asap
27-10-2015, 12:21 PM
25
Re: TALK TALK breaking news
LindyLou asked -Is it necessary to have alternative credit card and bank accounts so that everything can be transferred as quickly as possible?
Sensible advice methinks. Don't forget, unlike the aircraft industry, these internet connexions are NOT fail-safe. Another nail in the coffin of internet finance and banking.
27-10-2015, 12:37 PM
26
Re: TALK TALK breaking news
Just heard on the news about 10-00 that TT will not waive the penalty if you want to end your contract early just because you might have been hacked.To leave without a penalty you have to show that money has actually been taken from your account
I wonder how many people will be renewing their contract when it ends?
I have my Broadband connection & landline with Plus Net, and a fairly straightforward current account at my bank. I have no intention of changing this arrangement or getting Internet banking in the future
27-10-2015, 12:40 PM
28
Re: TALK TALK breaking news
Originally Posted by GillyT
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Last night, on the BBC News, I understand that a 15 year old boy, in Ireland, has been arrested, concerning this TT attack ! I've heard nothing more, but FIFTEEN YEARS OLD FFS !Has anybody heard any more? I'm not with TT by the way.
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