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Silver Tabby
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Silver Tabby is offline
God's own county!
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12-07-2015, 05:48 PM
1

Excellent Customer service !

Last Monday I ordered 2 more sets of 'rainbow drawers' from a shop called Hobbycraft. As I do not have transport I asked for them to be delivered and paid an extra £5 for 'next day delivery'. Waited in all day Tuesday - no drawers - telephoned Customer Services at 5:15pm to have a grumble - was totally defused by the lovely attitude of the person who answered. She apologised profusely - the order had missed the courier - asked me to give them a second chance and promised they would be here early Wednesday and that my extra £5 would be refunded.

While talking to her I mentioned that some time ago I had signed up for a loyalty card but heard nothing from them - she promised to look into that as well.

8:15am Wednesday morning my order was delivered - all the way from Burton on Trent.

Saturday morning the postman delivered a gift card from Hobbycraft - for £20 - my £5 refund and a £15 apology.

Today - have just checked my email. There is one from Hobbycraft customer services saying they have sorted out the problem with my loyalty card and giving me a code to use either on line or in store for 15% discount on my next purchase as an apology for any inconvenience caused.

Now that is what I call Customer Service !
TessA
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12-07-2015, 05:51 PM
2

Re: Excellent Customer service !

Refreshing to hear that! Gives me back some faith in humanity!
Julie1962
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12-07-2015, 06:13 PM
3

Re: Excellent Customer service !

That's great to hear.
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Aysa
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12-07-2015, 06:19 PM
4

Re: Excellent Customer service !

Thats very good service Silver Tabby,nice to hear of a company giving excellent customer service.
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Morticia
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12-07-2015, 06:24 PM
5

Re: Excellent Customer service !

It makes a change from the lack of concern shown by a lot of companies these days.

Not meaning to hijack your thread silver Tabby but ..
has anyone noticed those signs on Tesco's car parks that say ..

Your trolley will stop beyond this point

Do they really? Anyone tried it out? Do the wheels lock up via some laser activated invisible wheel brake.
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Aysa
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12-07-2015, 06:26 PM
6

Re: Excellent Customer service !

I cant say ive noticed those signs at my local Tescos Morticia....if I see one though will try it out and let you know if it self destructs or locks the brakkes on ok
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wishbone
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south wales
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12-07-2015, 06:43 PM
7

Re: Excellent Customer service !

Yes, they work Morticia, as soon as the trolley goes over an electronic sensor which is placed in the ground in the boundary of the car park the wheels lock
......so a Tesco employee tells me.
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Jem
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12-07-2015, 08:10 PM
8

Re: Excellent Customer service !

It's always nice to hear there are still some companies who value their customers and respect them, it makes sense in the long run, good for you Silver.
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myrtle
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12-07-2015, 08:13 PM
9

Re: Excellent Customer service !

Fantastic
Julie1962
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12-07-2015, 08:19 PM
10

Re: Excellent Customer service !

Originally Posted by wishbone ->
Yes, they work Morticia, as soon as the trolley goes over an electronic sensor which is placed in the ground in the boundary of the car park the wheels lock
......so a Tesco employee tells me.
Brilliant that will mean less end up in our canal !
 
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