Re: Our local A & E
That incident sounds awful Mups but I suspect it isn't that unusual sometimes - why do people want to be abusive towards someone who is not in a position of authority? What is the point of that?
I think until this kind of situation is resolved, maybe the problems with A&E will continue; what the answer is (other than having security guards to just eject anyone who starts performing like that) I don't know.
I'm pleased your friend's injury wasn't as serious as she had feared though.