27-11-2018, 07:01 PM
11
Re: New Windows 10 HP Laptop
Originally Posted by Lindyloo
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Bought on 30 December 2017. Hard Disk failure about two weeks ago so sent back to Currys who have sent it to HP for replacement hard disk under warranty. Just had a call from them to say the case has been damaged which has negated my warranty. It will cost £50 to repair the case and £100 for a new hard disk.
It certainly hasn't been damaged by me and the shop which serviced it recently and told me the hard disk had failed, assured me they hadn't opened the case..........
Is this a ploy by HP to wriggle out of a warranty claim? Any advice?
When we got it back, there was still dust on the case. It was obvious that it hadn't even been opened. Can't be repaired they claimed. We did get our £60 back.
I took a look at it myself. A small tantalum capacitor on the power supply had obviously failed. Clearly visible physical damage. Replaced the component - They cost just a few pence. Machine back up and running.
Needless to say I am not their biggest fan....
27-11-2018, 07:11 PM
13
Re: New Windows 10 HP Laptop
Originally Posted by Purwell
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Very few places have the necessary knowledge to repair computers, they just sell them.
The only way I can explain that is that it was a ploy to get us to buy a new one.
27-11-2018, 07:17 PM
14
Re: New Windows 10 HP Laptop
Curry,s did the same with sue,s laptop ,noisy fan so changed hard drive and lost original with info on it, then when complained. Discovered it was a noisy fan anyway . Never ever let this company do any repairs they are hopeless. Sue now books in to Apple store in Brighton for any repairs. I rep!aced the touchpad a lot cheaper then anywhere else,dead easy to do
27-11-2018, 09:17 PM
15
Re: New Windows 10 HP Laptop
Originally Posted by Tregonsee
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Youtube video how to:-https://www.youtube.com/watch?v=650mXGa-kDY
Cost can be about £30
27-11-2018, 09:40 PM
16
Re: New Windows 10 HP Laptop
Originally Posted by Lindyloo
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FURTHER UPDATE - phone call from Curry's to say the laptop has now been received by them. The damage is apparently a hairline fracture on the side (so small it would not have been noticed by staff when sent in for repair!!!!...... and which is deemed to be responsible for damaging the hard drive!! Foregone conclusion really!
1/WHY were the 'experts' so intent on finding tiny hairline cracks,rather than simply replacing a cheap HDD {cheap to them,I mean}
2/ If this crack is so tiny,yet so figurative in the HDD being now unuseable...HOW do they know it wasn't 'damaged in transit'??? If they say "It's too small to be noticed by our staff'',then what they're ACTUALLY saying is ''Our sales staff are morons''. If,on the other hand,they say ''This tiny,un-seeable hairline crack caused the HDD to fail BECAUSE it's not noticeable by our sales staff'' ...then they're admitting those samec staff sold you a computer with a fault too tiny for them to notice!!! It's only because you recently moved it from the desk it live on from day one,that it suddenly stopped..RIGHT???!!!??? ....and anyway-it's within warranty-the case cracking shouldn't happen...it's too small to see,so you haven't dropped it...ergo,a manufacturing fault!
27-11-2018, 09:47 PM
17
Re: New Windows 10 HP Laptop
Originally Posted by Pug
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Lindy...this unseeable hairline fracture....if it's 'not noticeable' and takes a team of 'experts' [oh,hahaha] to find it...two things come to mind.1/WHY were the 'experts' so intent on finding tiny hairline cracks,rather than simply replacing a cheap HDD {cheap to them,I mean}
2/ If this crack is so tiny,yet so figurative in the HDD being now unuseable...HOW do they know it wasn't 'damaged in transit'??? If they say "It's too small to be noticed by our staff'',then what they're ACTUALLY saying is ''Our sales staff are morons''. If,on the other hand,they say ''This tiny,un-seeable hairline crack caused the HDD to fail BECAUSE it's not noticeable by our sales staff'' ...then they're admitting those samec staff sold you a computer with a fault too tiny for them to notice!!! It's only because you recently moved it from the desk it live on from day one,that it suddenly stopped..RIGHT???!!!??? ....and anyway-it's within warranty-the case cracking shouldn't happen...it's too small to see,so you haven't dropped it...ergo,a manufacturing fault!
28-11-2018, 06:14 AM
19
Re: New Windows 10 HP Laptop
Originally Posted by Lindyloo
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I like that! I like it a lot! No wonder the man at curry's didn't notice it.............I didn't notice it either when I bought it............and it's never worked properly!
It's never worked smoothly-yet has NO bumps,NO links,NO dents-and a tiny scratch that's SO small, only a team of 'EXPERTS' could spot it.....therefore,it was SOLD faulty.
because by their OWN ADMISSION,when quickly inspected [if it ever was] for sale to you, that tiny scratch is TOO SMALL for a mere salesperson to notice! GOTTEM! WELL done,Lindy!
28-11-2018, 08:17 AM
20
Re: New Windows 10 HP Laptop
Originally Posted by Bruce
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Squeaky wheel usually works, just pester them. Threaten them with the Ombudsman (presuming the UK has one) and the Office of Fair Trading. Keep at them, don't abuse them be firm but reasonable.Never known it fail.
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