08-02-2020, 12:47 PM
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Mother and daughters told 'too big' for business class
https://www.bbc.co.uk/news/business-51276016
Instead, the sisters and their mother, Huhana, were left ''traumatised'' by Thai Airways staff who came at them with tape measures telling them they were ''too big'' for their business class seats.
Six months on from that ''disgusting'' experience and Huhana, 59, is still bitter about the experience.
''The staff were shouting 'too big, too big' at us repeatedly. Rows of people watched as they measured us at the check-in. It was so humiliating the way we were treated that I just broke down in tears,'' said Huhana.
The language barrier didn't help as staff refused to let them enter the business class section and made them sit in economy class.
08-02-2020, 01:52 PM
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Re: Mother and daughters told 'too big' for business class
How humiliating. I get that they are well overweight but it would have been kinder to get them on one side to tell them instead of letting everyone else hear. I would have been mortified.They are just beginning their weight loss journey after having surgery, good luck to them at least they are trying to do something about their weight.
08-02-2020, 01:59 PM
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Re: Mother and daughters told 'too big' for business class
I agree it was humiliating LQ, it and it really should be made clear when booking whether size is an issue. On some airlines two seats have to be purchased if the passenger is over a certain size, but at least it is made clear to the customer from the outset.08-02-2020, 02:07 PM
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Re: Mother and daughters told 'too big' for business class
Originally Posted by Barry
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I agree it was humiliating LQ, it and it really should be made clear when booking whether size is an issue. On some airlines two seats have to be purchased if the passenger is over a certain size, but at least it is made clear to the customer from the outset.
Most airlines recommend that if you think you will be too big for your seat, you should buy a second seat at the time you make your booking. But few airlines have specific guidelines when it comes the definition of ''oversized''.
When contacted by the BBC, a spokesman for Thai Airways said it now has better warnings in place on its reservations system so agents are made aware of such issues.
08-02-2020, 03:24 PM
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Re: Mother and daughters told 'too big' for business class
Originally Posted by Barry
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I just wonder how, if they couldn't fit in a business class seat, how on earth they managed to fit in an economy one? 
08-02-2020, 03:26 PM
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Re: Mother and daughters told 'too big' for business class
Originally Posted by Lion Queen
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How humiliating. I get that they are well overweight but it would have been kinder to get them on one side to tell them instead of letting everyone else hear. I would have been mortified. They are just beginning their weight loss journey after having surgery, good luck to them at least they are trying to do something about their weight.
08-02-2020, 04:31 PM
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Re: Mother and daughters told 'too big' for business class
Originally Posted by Morticia
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Well I know you'll all jump one me for saying this but ..... if I looked like that I'd stay indoors.
Having had to endure a flight ,with a seriously obese young woman sitting next to me whose arm and leg was constantly pressed up against mine I don’t ever want that experience again and so feel sympathy for anyone who had any of those women seated next to them .
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