Re: Reclaiming PPI's
It's a long time Kitty, but the stalling tactics used by large companies are common.
I did all the reclaim myself, first approaching the bank by letter, then email then phone. Every reply basically said No, because all files now gone.
I went onto Martyn Lewis's website and found the appropriate forms to fill in and send, I printed them off and filled in all the information I could remember. But I didn't even have the policy number!
I went onto the Internet banking site as I still bank with them, have done since '81, and was able to find bank statements from nine years ago showing clearly the loan and PPI paid into our account. I had the proof. I sent these off. Within a month I received acknowledgments to my surprise stating TWO policy numbers in our name, one for the second mortgage taken out, which we totally forgot about, and asking for longer to sort things out. They mentioned they by law had 16 weeks in which to decide. That would have meant November so they paid up a month earlier.
Two weeks ago I got the letter making the offer, I expected much less, so accepted the offer. It was paid into my account within days. It took me in total 8 months.
Be persistent and patient you will get there.