Cashback offer expired but still instore. Help please.

Hi all, need some advice please.
I popped in to my local PC World today and actually went ahead and bought the Nikon D3200 DSLR, especially as it was on offer with a £30 cash back. I picked up the Nikon leaflet to read at home. I also bought a new tripod (only £20). The camera was on sale for £429, then would be £399 after the cash back.

However, I went on to the Nikon website and tried to find promotions, but was continually redirected to the Home site (where you enter your country), and then checked the leaflet - which has very small type - to discover the promotion ended on 30.7.14!

All chat lines were closed for the day , and telephone numbers reveal they may be the high cost ones for Customer Services. I've sent emails to both PC World and to Nikon, stating this and am asking the question from any of you folks - if you have this kind of experience (where's UJ when you need him?!!) - where do I stand on this? Would either of these companies still honour this cash back offer? And which one?

I have the plumbers here tomorrow morning so that could take a couple of hours out of my day, but hopefully after that I could return to the store and talk to them, but I don't know if they will have the knowledge to answer my question.

I couldn't even download the brochure, that's how badly the website was operating today.

Thanks folks.

ETA: it wasn't yet available in store and is on order to arrive maybe next week. I have brought the tripod home.

Re: Cashback offer expired but still instore. Help please.

Hi Janet was there a sign up stating there was £30 off ?
This would give you more leverage.
I would take the camera back and tell them you bought it on the understanding there was £30 off .

Re: Cashback offer expired but still instore. Help please.

If PC World sold you a camera with a £30 cash back offer, it is they who are responsible for refunding your cash.

Re: Cashback offer expired but still instore. Help please.

I don't know the legal position Jan, but I would have thought that if the shop enticed you to buy the camera with that offer on display then they should honour the deal as it was remiss of them not to remove the publicity material on the correct date as would have been notified to them by the manufacturer.

Re: Cashback offer expired but still instore. Help please.

Meg, I edited my post to add at the end that the camera wasn't in stock and had to be ordered. However I have paid the full price on my Visa credit card. And yes, the sign beside the camera definitely gave the money back details, which was one of the reasons I went ahead.

I could try asking PC World to honour the promotion. And they need to change the sign and remove all leaflets showing this.

Re: Cashback offer expired but still instore. Help please.

I have just been on the PC World website, and that camera is on sale for £330.

Sorry got the wrong one, the £429 one has a better zoom lense.

Re: Cashback offer expired but still instore. Help please.

Jazzi have a look.

http://www.pcworld.co.uk/gbuk/camera...-criteria.html

Says offer ends 8/8/14

Re: Cashback offer expired but still instore. Help please.

Nope, not on my model.

Re: Cashback offer expired but still instore. Help please.

What's your model number?

Re: Cashback offer expired but still instore. Help please.

As in my first post! Nikon D3200.