Re: Lousy Customer Service
That is one of the reasons I switched ISPS from Tiscali (now Talk Talk), because I was fed up getting nowhere with people talking gibberish,or not having a clue about anything technical, just reading from a set script. You need to talk to someone in the UK, who can at least speak english properly, and does genuinely try to solve your problem.Re: Lousy Customer Service
GOG - Can I suggest you try wherever possible to purchase products and services from Germany.Re: Lousy Customer Service
Re: Lousy Customer Service
Good customer service is rare - so I must say was stunned at excellent service from Amazon recently. I bought an office chair which broke. So I told them online. They arranged a Parcel Force pick up for the broken chair the following day and refunded the money to my card. How good is that!Re: Lousy Customer Service
Don't know how you'd cope here in Southern Spain, customer service (or Atencion al cliente) is not in the Spanish vocabulary. The problem is that the labour laws here are so bias towards the employee that it's almost impossible to sack anyone. As a consequence nobody gives a damn.Re: Lousy Customer Service
Re: Lousy Customer Service
I used to be a mystery shopper for a while after I retired and it never failed to amaze me, that however much was spent by some of the big companies in training, it all rested on Sharon and Tracy at the tills, where the slightly educated pair would natter endlessly about getting famous, getting laid or getting p****d, regardless of whether or not customers were in evidence. If the manager wasn't physically standing within eyeshot they really couldn't give a monkey's.
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